Frequently Asked Questions
Everything you need to know about shopping with Puphood.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products eco-friendly?
At Puphood, we prioritize sustainability. Many of our products are made from recycled materials and are shipped in biodegradable packaging.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of placement. After this window, the order is sent to fulfillment and cannot be changed.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.